Heat pump enquiries for installers and service engineers
A first installation survey, an annual service and a no-heat fault need different skills and different space in the diary. Leads Do Work lets heat pump businesses select the services and areas that suit them, then consider homeowner enquiries generated through websites including airsourceheatpumpcost.co.uk.
Create a free contractor account in the mobile app to explore available enquiries. You can review the paid lead-pack options when you are ready to access customer details. A lead is an opportunity to discuss and quote for work; it is not a booked survey, an exclusive customer or a guaranteed installation.
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Set up around the work you can actually deliver
- Installation enquiries: room heat-loss surveys, emitter upgrades, cylinders, outdoor siting and commissioning.
- Replacement enquiries: existing-system assessment, retained-component checks and safe decommissioning.
- Servicing enquiries: manufacturer schedules, water-side checks, maintenance records and suitable aftercare coverage.
- Repair enquiries: fault diagnosis, controls, pumps, sensors and specialist refrigerant work where within your competence.
- Funding enquiries: grant eligibility and application work attached to an installation proposal.
- Survey enquiries: feasibility assessments, independent calculations and written design reports.
Choose only services you can support with the right experience and qualifications. A business that installs one manufacturer’s equipment may not service every brand. Make those boundaries clear before arranging a visit, particularly for inherited systems and warranty faults.
Choose a lead pack to match survey capacity
The lead-pack options are 5, 10 or 20 leads. Check the current prices, inclusions and terms in your account before purchasing. The sensible quantity depends on how many enquiries your team can follow up, survey and quote properly, rather than just the number of installers you employ.
5 leads
A smaller pack can fit around an existing installation diary or let a service business assess demand in a limited postcode area. Leave time for the first calls and any follow-up questions.
10 leads
This may suit a team with regular survey slots and someone able to prepare designs and quotations. Allow for customers who need several conversations about cylinder space, radiator changes or grant eligibility.
20 leads
A larger pack needs enough capacity to respond consistently across the chosen services. If several teams cover a broad area, agree who owns each enquiry and who follows up a quotation.
Keep the coverage area practical
An installation can require survey, fitting, commissioning and return visits. A distant postcode may therefore mean several journeys, while a service or repair may become uneconomic after one long round trip. Set coverage with that in mind and include only areas where you can provide the promised aftercare.
Availability varies by location and service. Selecting a county or a pack size does not guarantee a particular volume of suitable enquiries, customer response or work won.
From enquiry to quotation
- Register your business and provide the requested insurance details and references. Keep relevant certification and service information current.
- Select services and coverage, then review suitable enquiries and the account’s pack terms.
- Contact the customer, confirm the job and agree any survey or diagnosis charge before booking.
- Assess the system and issue your own written quotation with scope, exclusions and timescales.
- Follow up courteously, record the outcome and update availability when your diary changes.
Make the first call useful
For a new installation, ask about current fuel, approximate property size, hot water storage and the customer’s timescale. Establish whether they expect a price before or after a grant. Avoid promising eligibility or a final output size before the necessary checks.
For a breakdown, collect the exact model and error code and ask whether heating, hot water or both have failed. Check warranty arrangements and parts access before promising attendance. Explain whether the first charge covers diagnosis only and what happens if another visit is needed.
For a service, confirm the manufacturer and installation details, available records and access to the cylinder and outdoor unit. Say what the service sheet will contain and how you will quote separately for defects found.
Earn the appointment with a clear scope
Customers may speak to up to four independent firms and may decide not to proceed. Respond promptly when practical, explain the assessment you propose and give a realistic date. A concise follow-up confirming the agreed next step is more useful than repeated sales calls.
Show the heat-loss basis, equipment specification, radiator schedule and grant treatment where relevant. Separate the equipment warranty from your workmanship terms. Grant-funded installation, electrical work, unvented cylinders and refrigerant work can involve different requirements; quote only for work your team is competent and authorised to undertake.
Download the app and create your contractor account to see whether the available heat pump enquiries suit your business. Review current pack terms before buying, including how the provider handles enquiries that fall outside the stated criteria.